Shipping Policy
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Rain City Studio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside the U.S.
Return Policy
If you have an issue with a product, please let us know and we will do our best to either get you new product that meets your needs or refund your purchase cost.
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We do not accept returns on custom orders, but we will try to work something out with you, whether that's new product or store credit for different merchandise.
Payment Method
We use square to accept payments from any major credit card. If you see us in person at a shop or farmer's market - we also accept cash. Checks are for wholesale purchases ONLY.
Wholesale & Custom Inquiries
We absolutely do custom and wholesale orders. For wholesale - we have a $300 minimum on wholesale orders and offer white label options for businesses who want products specific to their brand.
Please give us a call or shoot us an email to discuss further. 425-435.9374 or raincitycandles@gmail.com